At CREATIAEPS LTD, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data, as well as your rights regarding that data. It complies with the European Regulation 2016/679 and the applicable laws in the Czech Republic.

1. Who We Are

  • Company Name: CREATIAEPS LTD

  • Registered Address: 18 St. Cross Street, 4th Floor, London, United Kingdom EC1N 8UN

  • Contact Number: +44 1253 260 275

We act as the data controller for the personal information you provide to us.

2. What Data We Collect

We collect personal data that directly or indirectly identifies you. This includes:

  • Contact Information:

    • Name, email, phone number (used to respond to your inquiries or provide services).

  • Communications:

    • Any additional details you provide when contacting us (e.g., emails, phone calls, comments).

  • Transaction Data:

    • Details about the products and services you purchase or interact with through our site.

  • Survey Responses:

    • Information you provide in optional surveys for improving our services.

  • Site Interaction Data:

    • Information about your visits to our website, such as traffic and location data, to improve user experience.

We do not store sensitive payment information like credit or debit card numbers.

3. Why We Collect Your Data

Your data is used for various purposes, including:

  • Providing Products and Services:
    To fulfill your orders and offer services you request.

  • Customer Communication:
    To notify you about updates, product changes, or important information.

  • Marketing and Promotions:
    To send you promotional offers (only if you’ve agreed to this).

  • Personalizing Your Experience:
    To enhance your website experience, including remembering preferences and tracking usage.

  • Improving Customer Support:
    To help resolve any issues or inquiries effectively.

  • Legal Compliance:
    For fraud detection, legal obligations, and ensuring data accuracy.

4. Cookies and Tracking Technologies

We use cookies to improve your experience and track how you interact with our website:

  • Essential Cookies:
    Necessary for core functionality like login and user preferences.

  • Analytics Cookies:
    Help us understand how users engage with the site to make improvements.

  • Marketing Cookies:
    Allow third-party ads to be relevant to your interests based on browsing behavior.

You can reject or disable cookies through your browser settings, but this may limit your ability to access certain parts of our site.

5. How We Use Your Data

We process your personal information for various reasons, such as:

  • Service Delivery:
    To process your requests and fulfill services.

  • Communication:
    To provide updates, respond to inquiries, and send service-related communications.

  • Marketing:
    If you’ve opted in, we may send you marketing materials.

  • Improvement and Customization:
    We track usage patterns to improve our site and customize your experience.

  • Legal Compliance and Fraud Prevention:
    For regulatory reasons or to detect and prevent fraud.

6. Sharing Your Data

We may share your personal data with:

  • Service Providers:
    Third-party vendors who support our services, such as payment processors and data analytics companies.

  • Legal Compliance:
    When required by law, or to protect the rights, property, or safety of us or our customers.

  • International Transfers:
    In some cases, data may be transferred outside the European Economic Area (EEA). We ensure adequate protections for data security in such cases.

7. Your Rights

As an individual in the EEA, you have the following rights:

  • Access:
    You can request access to your personal data.

  • Correction:
    You can ask for corrections to any inaccurate or incomplete data.

  • Deletion:
    You can request to delete your personal data in some cases.

  • Objection:
    You can object to certain data processing activities, such as marketing.

  • Restriction and Portability:
    You can request restrictions on how your data is processed or ask for your data to be transferred to another service.

  • Unsubscribe:
    You can opt-out of marketing emails by clicking the unsubscribe link in our communications.

To exercise these rights, please contact us using the information provided below.

8. How Long We Keep Your Data

We retain your personal data only for as long as needed to fulfill the purposes we collected it for, including for legal or business requirements. Once it’s no longer needed, we securely delete or anonymize it.

9. Contact Us

If you have any questions or concerns about your data, or if you want to exercise your rights, you can reach us at:

We aim to respond within 24 hours of receiving your request.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted here, and changes will take effect immediately upon posting.

11. Legal Compliance

By using our website and services, you agree to this Privacy Policy. If you do not agree with how we handle your personal data, please stop using our services and contact us with any concerns.